Discover the essential features that enhance your online presence and drive success.
A system that automatically dials calls to increase agent productivity.
Routing calls with customer information to a more qualified representative.
Campaigns that start with an interactive voice response system.
Playing custom music while placing customers on hold, based on the campaign.
Setting a unique caller ID for each campaign or list.
Automatically dialing unlimited alternate numbers until a response is received.
Identifying whether a call is answered by an answering machine.
Do-not-call lists that can be activated on a campaign basis.
Collecting and managing caller ID information from incoming calls.
Directing calls based on the skills of the agents.
Allowing customers to request automatic callbacks while retaining their queue position.
Integrating with external CRM systems to manage customer data.
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