Return & Refund Policy

If you sign up for SEO Webroute LTD and find that it's not a perfect fit, please log in to your User Account and submit a cancellation request via this form.

You may also send us the cancellation request by email to support@webroute.com from the registered email address. To process such requests sent by email, we may ask you to provide the following information: a brief comment explaining why you would like to cancel your subscription, your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name, and other identity verification and/or authentication information.

Cancellation Request: You may cancel your subscription at any time. Cancellation will take effect at the end of the pre-paid period or, for unpaid trial or free subscriptions, within 7 days of receipt of your request, provided that the request was made in accordance with these cancellation instructions. We will confirm the cancellation of your subscription within 3 business days after receipt of your cancellation request.

Refund Request: At SEO Webroute LTD, we offer a 7-day money-back guarantee according to the terms described herein. If you cancel your subscription in accordance with this Policy within 7 calendar days of placing your subscription order, we will, upon your written request, refund your prepaid fees within 30 calendar days. The refund will be processed through the same method as the original payment. Any bank fees and charges shall be borne solely by you.

We reserve the right to reject your refund request if it refers to the recurring payment or for any other reasons as described in SEO Webroute LTD's Terms of Service.

Last Updated: September 23, 2024
Effective Date: September 23, 2024

This Privacy Policy describes the policies of SEO Webroute LTD., Unit 6 Hill View Studios, 160 Eltham Hill, London SE9 5EA, United Kingdom (the), email: webroute@outlook.com, phone: +447491436292 regarding the collection, use, and disclosure of your information that we collect when you use our website (https://www.webroute.com) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. Therefore, we recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

• Name
• Email
• Mobile
• Date of Birth
• Address
• Work Address

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• Customer feedback collection
• Processing payment
• Support
• Managing customer orders
• Dispute resolution

If we want to use your information for any other purpose, we will ask for your consent and will use your information only upon receiving your consent and then, only for the purpose(s) for which you granted consent unless we are required to do otherwise by law.

Retention of Your Information

We will retain your personal information for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access, rectify, or erase your personal data, receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, and a right to lodge a complaint with a statutory authority, along with such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at webroute@outlook.com. We will respond to your request in accordance with applicable law.

You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at webroute@outlook.com.

Please note that if you do not allow us to collect or process the required personal information or withdraw your consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security, and consequently, we cannot ensure or warrant the security of any information you transmit to us; you do so at your own risk.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that we hold, you may email our Grievance Officer at SEO Webroute LTD., Unit 6 Hill View Studios, 160 Eltham Hill, email: webroute@outlook.com. We will address your concerns in accordance with applicable law.